Operation Program Manager
JOB DESCRIPTION Operation Program Manager Summary The Operation Program Manager will manage and administer operations related to assigned key strategic accounts/customers.
The position will ensure the work is carried out to the highest quality and operations run smoothly.
The position will participate in internal review meetings and provide operation status updates to customers.
Key duties and responsibilities include but are not limited to overseeing the collection, analysis, and reporting of data, oversee and lead teams to achieve business goals, and managing the development and execution of operational procedures.
In addition, the position is responsible for developing and monitoring dashboards to measure business health and assist with planning, reporting, and budgeting.
Administrative Authorization:
? Hires and trains new employees.
? Fills out and sign Employee Change of Status Form ? Organizes and oversees the schedules and work of assigned team.
? Conducts performance evaluations that are timely and constructive.
? Handles discipline and termination of employees as needed and in accordance with company policy.
? Signs Payment Request HRIS-Paycom System Authorization Levels:
? See Separate HRIS Authorization Levels Operational Authorization:
? Authorized to stop operations to prevent unsafe actions or conditions before an incident due to unsafe conditions.
Responsibilities ? Stays in close communication with assigned accounts and acts as liaison between customers and functional departments.
? Conducts and lead operation reviews internally and externally.
? Work directly with clients update program status and ensures operation targets and milestone schedules are met.
? Proactively coach team to manage and resolve customer issues.
? Responsible for managing policy deployment in the areas of operational excellence, lean manufacturing techniques, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, and account performance measures.
? Identifies, recommends, and implements changes to improve productivity and reduce cost and scrap, monitor scrap and rework data.
Directs the establishment, implementation, and maintenance of production standards.
? Creates customer required reports utilizing system data.
? Manages regular reviews of program milestones and/or KPI (key performance indicator) measurements.
? Manages internal relationships to provide communication of customer requirements and implementation of customer programs.
? Works closely with Production to deliver customer expectations and company profits.
? Performs and coordinates customer presentations, manages site visits at either customer or company locations as required, and always maintains a professional image.
? Ensures internal/external awareness and alignment with senior management and cross functional groups (Production, Engineering, Supply Chain, IT, etc.
) through effective communications, team interaction, and developing a collaborative account team environment.
? Assists other functions to achieve company-wide continuous improvement initiatives e.
g.
, efficiency, quality, TAT, customer satisfaction.
? Other duties as assigned.
Other Personal Skills Referred ? Results driven self-starter ? Superior planning and thinking capabilities ? Strong consulting & coaching skills; effective advisor to peers and site staff ? Conceptual, strategic thinker ? Strong Analytical and Modeling Skills ? Hands on and Can-Do Attitude.
? Accustomed to working through people ? Ability to win credibility and influence.
? Demonstrated leadership and motivational skills ? Ability to evaluate risk and make timely decisions ? Excellent interpersonal and communication skills Education and Experience ? A Bachelor's Degree in Industrial Engineer or operation relevant disciplines from an accredited university.
? 5
years operation program management experience in successfully delivering solutions, preferably in an electronic manufacturing oriented organization.
? Experience in ICT related industry, either at an OEM or ODM level, would be beneficial.
Server related service a plus.
? Excellent people relationship skills - listening, questioning, negotiating, motivating, conflict & problem resolution ? Work in a multi-cultural, dynamic, and fast paced environment with diverse teams.
? A Combination of education and Experience.
SMS's Leaderships Competencies:
? Shows determination to achieve excellent results ? Focus on the market ? Finds better ways.
? A combination of education and experience.
? Demands top performance ? Inspires commitments ? Develops self and others Working Conditions ? Must be able to tolerate moderate to high noise level in a depot/production environment.
? Must be able to adapt to global time zone communication schedule and work outside regular work time setting.
? While performing the duties of this job, the employee is constantly required to sit for long periods of time.
? Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
Note:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Requirements listed above are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory
Responsibilities:
Hires and trains new employees.
Organizes and oversees the schedules and work of assigned Team.
Conducts performance evaluations that are timely and constructive.
Manages discipline and termination of employees as needed and in accordance with company policy.
Recommended Skills Adaptability Administration Analytical Business Process Improvement Coaching And Mentoring Communication Estimated Salary: $20 to $28 per hour based on qualifications.
The position will ensure the work is carried out to the highest quality and operations run smoothly.
The position will participate in internal review meetings and provide operation status updates to customers.
Key duties and responsibilities include but are not limited to overseeing the collection, analysis, and reporting of data, oversee and lead teams to achieve business goals, and managing the development and execution of operational procedures.
In addition, the position is responsible for developing and monitoring dashboards to measure business health and assist with planning, reporting, and budgeting.
Administrative Authorization:
? Hires and trains new employees.
? Fills out and sign Employee Change of Status Form ? Organizes and oversees the schedules and work of assigned team.
? Conducts performance evaluations that are timely and constructive.
? Handles discipline and termination of employees as needed and in accordance with company policy.
? Signs Payment Request HRIS-Paycom System Authorization Levels:
? See Separate HRIS Authorization Levels Operational Authorization:
? Authorized to stop operations to prevent unsafe actions or conditions before an incident due to unsafe conditions.
Responsibilities ? Stays in close communication with assigned accounts and acts as liaison between customers and functional departments.
? Conducts and lead operation reviews internally and externally.
? Work directly with clients update program status and ensures operation targets and milestone schedules are met.
? Proactively coach team to manage and resolve customer issues.
? Responsible for managing policy deployment in the areas of operational excellence, lean manufacturing techniques, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, and account performance measures.
? Identifies, recommends, and implements changes to improve productivity and reduce cost and scrap, monitor scrap and rework data.
Directs the establishment, implementation, and maintenance of production standards.
? Creates customer required reports utilizing system data.
? Manages regular reviews of program milestones and/or KPI (key performance indicator) measurements.
? Manages internal relationships to provide communication of customer requirements and implementation of customer programs.
? Works closely with Production to deliver customer expectations and company profits.
? Performs and coordinates customer presentations, manages site visits at either customer or company locations as required, and always maintains a professional image.
? Ensures internal/external awareness and alignment with senior management and cross functional groups (Production, Engineering, Supply Chain, IT, etc.
) through effective communications, team interaction, and developing a collaborative account team environment.
? Assists other functions to achieve company-wide continuous improvement initiatives e.
g.
, efficiency, quality, TAT, customer satisfaction.
? Other duties as assigned.
Other Personal Skills Referred ? Results driven self-starter ? Superior planning and thinking capabilities ? Strong consulting & coaching skills; effective advisor to peers and site staff ? Conceptual, strategic thinker ? Strong Analytical and Modeling Skills ? Hands on and Can-Do Attitude.
? Accustomed to working through people ? Ability to win credibility and influence.
? Demonstrated leadership and motivational skills ? Ability to evaluate risk and make timely decisions ? Excellent interpersonal and communication skills Education and Experience ? A Bachelor's Degree in Industrial Engineer or operation relevant disciplines from an accredited university.
? 5
years operation program management experience in successfully delivering solutions, preferably in an electronic manufacturing oriented organization.
? Experience in ICT related industry, either at an OEM or ODM level, would be beneficial.
Server related service a plus.
? Excellent people relationship skills - listening, questioning, negotiating, motivating, conflict & problem resolution ? Work in a multi-cultural, dynamic, and fast paced environment with diverse teams.
? A Combination of education and Experience.
SMS's Leaderships Competencies:
? Shows determination to achieve excellent results ? Focus on the market ? Finds better ways.
? A combination of education and experience.
? Demands top performance ? Inspires commitments ? Develops self and others Working Conditions ? Must be able to tolerate moderate to high noise level in a depot/production environment.
? Must be able to adapt to global time zone communication schedule and work outside regular work time setting.
? While performing the duties of this job, the employee is constantly required to sit for long periods of time.
? Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
Note:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Requirements listed above are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory
Responsibilities:
Hires and trains new employees.
Organizes and oversees the schedules and work of assigned Team.
Conducts performance evaluations that are timely and constructive.
Manages discipline and termination of employees as needed and in accordance with company policy.
Recommended Skills Adaptability Administration Analytical Business Process Improvement Coaching And Mentoring Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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