Front Office Manager
Coury Hospitality Coury Hospitality Grapevine, TX Grapevine, TX Full-time Full-time Estimated:
$41.
3K - $52.
3K a year Estimated:
$41.
3K - $52.
3K a year 22 hours ago 22 hours ago 22 hours ago FRONT OFFICE MANAGER DEPARTMENT:
Front Office REPORTS TO:
Director of Rooms STATUS:
Non-Exempt
Summary:
To provide the hotel with guest relations support with a primary focus on hotel room guests.
Plays a vital role in creating memorable experiences for hotel guests by acting as a liaison for all departments.
Leads the efforts in driving intent to recommend scores for the property.
Responsible for the financial performance of the Front Office and maintaining the Quality of the Hotel.
Responsibilities:
Handles guest communications pre-arrival through departure, guestVoice scores, the tracking of service issue, resolves guest related issues, delivers exceptional personalized services.
Responsible for the financial performance of the Front Office and Valet/Parking.
Represents property management in resolving any guest related situation.
Manages the flow of questions and directs guests within the lobby.
Analyzes arrivals reports minimum 3 days out and research about upcoming guests.
Coordinates and champions Elite Appreciation initiatives for Marriott BonVoy members.
Improves service by communicating preferences of hotel guests.
Partners with other departments in ensuring that these preferences are met.
Able to cover Front Desk, Night Audit, and Valet/Bellman Shifts as necessary.
Responsible for creating and maintaining Front Office SOP's.
Supports Front Desk day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
Serves as a leader in displaying outstanding hospitality skills and sets a positive example for guest relations.
Responsible for ordering front office supplies and maintaining an accurate inventory.
Responds to and handles guest problems and complaints.
Responsible for maintaining Quality of the hotel through Marriott's' Brand Standards and maintaining compliance with BSA's Mobile / GXP Metrics.
Develops added value customer service programs.
Empowers associates to provide excellent customer service.
Provides immediate assistance to guests as requested.
Ensures associates understand customer service expectations and parameters.
Responsible for the development and implementation of corrective action plans to improve guest satisfaction.
Trains each Front Desk to deliver efficient, excellent service to customers and guests.
Ensures Associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Audits all work for accuracy and consistency on a regular basis.
Maintains high standards of each Associate's work performance through continual monitoring, the issuing of evaluations, and performance improvement plans, coaching or corrective action as necessary.
Enforces adherence to the Company's standards of dress and appearance.
Works with Director of Rooms to constantly improve hotel curb appeal, lobby presentation and arrival/departure experience.
Maintains on-going communication with the Housekeeping Department on all Housekeeping/Front Office matters, the Controller on all Accounting/Front Office issues, and all other departments as needed.
Provides timely weekly work schedules, posted at least three (3) days before the start of the new work week.
Must be able to cover shifts as needed for any Front Office position due to call offs, or being short staffed.
Recruits, selects, and retains quality Front Office staff, including Front Desk, Night Audit, and Valet/Bellmen staff.
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
Strong customer-relation skills with a total commitment to guest satisfaction.
Must be a people-person who thrives on public contact.
Ability to deal with guests when they are angry or upset.
Professional appearance and mannerism.
Knowledge of computer keyboard and printer operation.
Ability to input information accurately and efficiently into computer systems.
Ability to work quickly and thoroughly when under pressure.
Knowledge of hotel facilities and features.
Ability to attend to more than one task at a time.
Ability to maintain excellent attendance and punctuality.
Knowledge of surrounding communities.
Knowledge of LightSpeed, GXP, Birchstreet and Hotel Effectiveness is preferred, not required.
Experience:
Customer Service required, minimum 5 years.
Previous Hotel Front Office experience required, minimum 3 years.
Previous Hotel Supervisor experience required, minimum 2 years.
Previous Marriott experience preferred.
PHYSICAL DEMANDS:
Ability to stand for a long period of time, stoop, bend, and lift items weighing up to 50 pounds.
AVAILABILITY:
Open Availability required.
This is not a set schedule position, must be available to work mornings, nights, night audit, mid shifts and be available on weekends and Holidays.
y Hospitality is looking for a full-time Front Office Manager to join our team.
We are a small business with a lot of potential.
Job Summary The Front Office Manager is responsible for the day-to-day operations of the front desk and guest services departments.
This position will assist in the development of staff and provide support to the operations team as needed.
The ideal candidate will have excellent customer service skills, a positive attitude, and a willingness to learn and grow within the company.
Essential Duties and Responsibilities Manage phone lines, greet guests, check in guests, answer phones, etc.
Manage office supplies and orderings Manage office equipment (phones, printers, etc.
)and maintain equipment in good working order.
Maintain office cleanliness and organize all supplies according to company policies.
Provide administrative support to various departments as needed.
Maintain accurate and complete records of staff performance and productivity.
Oversee office staff training and development programs.
Perform other duties as assigned by management or supervisor.
Required Skills Excellent verbal and written communication skills.
This position requires frequent phone communication with guests, vendors, etc.
The ability to write reports accurately and concisely.
The ability to speak with customers in a friendly manner that conveys information effectively is essential.
The ability to manage time efficiently while working closely with other staff members is also critical.
Excellent organizational skills are necessary for this position as well as the ability to prioritize tasks effectively when dealing with multiple projects at any given time.
The ability to multitask effectively is necessary for this position.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required for this position as well as the ability to learn new software programs quickly as needed for this position.
This includes but not limited to WordPerfect, Publisher, Access, Power Point and Powerpoint software programs.
Knowledge of Powerpoint is a plus but not required for this position.
Knowledge of Powerpoint Presentations is a plus but not required for this position.
Knowledge of Powerpoint Presentations is a plus but not required for this position but not required for this position either.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Free parking Health insurance Paid time off Referral program Vision insurance Schedule:
Day shift Evening shift Holidays Morning shift Work setting:
In-person
Experience:
Hotel
Experience:
3 years (Required) Work Location:
In person Handles guest communications pre-arrival through departure, guestVoice scores, the tracking of service issue, resolves guest related issues, delivers exceptional personalized services.
Responsible for the financial performance of the Front Office and Valet/Parking.
Represents property management in resolving any guest related situation.
Manages the flow of questions and directs guests within the lobby.
Analyzes arrivals reports minimum 3 days out and research about upcoming guests.
Coordinates and champions Elite Appreciation initiatives for Marriott BonVoy members.
Improves service by communicating preferences of hotel guests.
Partners with other departments in ensuring that these preferences are met.
Able to cover Front Desk, Night Audit, and Valet/Bellman Shifts as necessary.
Responsible for creating and maintaining Front Office SOP's.
Supports Front Desk day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
Serves as a leader in displaying outstanding hospitality skills and sets a positive example for guest relations.
Responsible for ordering front office supplies and maintaining an accurate inventory.
Responds to and handles guest problems and complaints.
Responsible for maintaining Quality of the hotel through Marriott's' Brand Standards and maintaining compliance with BSA's Mobile / GXP Metrics.
Develops added value customer service programs.
Empowers associates to provide excellent customer service.
Provides immediate assistance to guests as requested.
Ensures associates understand customer service expectations and parameters.
Responsible for the development and implementation of corrective action plans to improve guest satisfaction.
Trains each Front Desk to deliver efficient, excellent service to customers and guests.
Ensures Associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Audits all work for accuracy and consistency on a regular basis.
Maintains high standards of each Associate's work performance through continual monitoring, the issuing of evaluations, and performance improvement plans, coaching or corrective action as necessary.
Enforces adherence to the Company's standards of dress and appearance.
Works with Director of Rooms to constantly improve hotel curb appeal, lobby presentation and arrival/departure experience.
Maintains on-going communication with the Housekeeping Department on all Housekeeping/Front Office matters, the Controller on all Accounting/Front Office issues, and all other departments as needed.
Provides timely weekly work schedules, posted at least three (3) days before the start of the new work week.
Must be able to cover shifts as needed for any Front Office position due to call offs, or being short staffed.
Recruits, selects, and retains quality Front Office staff, including Front Desk, Night Audit, and Valet/Bellmen staff.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
Strong customer-relation skills with a total commitment to guest satisfaction.
Must be a people-person who thrives on public contact.
Ability to deal with guests when they are angry or upset.
Professional appearance and mannerism.
Knowledge of computer keyboard and printer operation.
Ability to input information accurately and efficiently into computer systems.
Ability to work quickly and thoroughly when under pressure.
Knowledge of hotel facilities and features.
Ability to attend to more than one task at a time.
Ability to maintain excellent attendance and punctuality.
Knowledge of surrounding communities.
Knowledge of LightSpeed, GXP, Birchstreet and Hotel Effectiveness is preferred, not required.
Customer Service required, minimum 5 years.
Previous Hotel Front Office experience required, minimum 3 years.
Previous Hotel Supervisor experience required, minimum 2 years.
Previous Marriott experience preferred.
Ability to stand for a long period of time, stoop, bend, and lift items weighing up to 50 pounds.
Open Availability required.
This is not a set schedule position, must be available to work mornings, nights, night audit, mid shifts and be available on weekends and Holidays.
y Hospitality is looking for a full-time Front Office Manager to join our team.
We are a small business with a lot of potential.
Manage phone lines, greet guests, check in guests, answer phones, etc.
Manage office supplies and orderings Manage office equipment (phones, printers, etc.
)and maintain equipment in good working order.
Maintain office cleanliness and organize all supplies according to company policies.
Provide administrative support to various departments as needed.
Maintain accurate and complete records of staff performance and productivity.
Oversee office staff training and development programs.
Perform other duties as assigned by management or supervisor.
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Free parking Health insurance Paid time off Referral program Vision insurance Day shift Evening shift Holidays Morning shift In-person Hotel
Experience:
3 years (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
$41.
3K - $52.
3K a year Estimated:
$41.
3K - $52.
3K a year 22 hours ago 22 hours ago 22 hours ago FRONT OFFICE MANAGER DEPARTMENT:
Front Office REPORTS TO:
Director of Rooms STATUS:
Non-Exempt
Summary:
To provide the hotel with guest relations support with a primary focus on hotel room guests.
Plays a vital role in creating memorable experiences for hotel guests by acting as a liaison for all departments.
Leads the efforts in driving intent to recommend scores for the property.
Responsible for the financial performance of the Front Office and maintaining the Quality of the Hotel.
Responsibilities:
Handles guest communications pre-arrival through departure, guestVoice scores, the tracking of service issue, resolves guest related issues, delivers exceptional personalized services.
Responsible for the financial performance of the Front Office and Valet/Parking.
Represents property management in resolving any guest related situation.
Manages the flow of questions and directs guests within the lobby.
Analyzes arrivals reports minimum 3 days out and research about upcoming guests.
Coordinates and champions Elite Appreciation initiatives for Marriott BonVoy members.
Improves service by communicating preferences of hotel guests.
Partners with other departments in ensuring that these preferences are met.
Able to cover Front Desk, Night Audit, and Valet/Bellman Shifts as necessary.
Responsible for creating and maintaining Front Office SOP's.
Supports Front Desk day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
Serves as a leader in displaying outstanding hospitality skills and sets a positive example for guest relations.
Responsible for ordering front office supplies and maintaining an accurate inventory.
Responds to and handles guest problems and complaints.
Responsible for maintaining Quality of the hotel through Marriott's' Brand Standards and maintaining compliance with BSA's Mobile / GXP Metrics.
Develops added value customer service programs.
Empowers associates to provide excellent customer service.
Provides immediate assistance to guests as requested.
Ensures associates understand customer service expectations and parameters.
Responsible for the development and implementation of corrective action plans to improve guest satisfaction.
Trains each Front Desk to deliver efficient, excellent service to customers and guests.
Ensures Associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Audits all work for accuracy and consistency on a regular basis.
Maintains high standards of each Associate's work performance through continual monitoring, the issuing of evaluations, and performance improvement plans, coaching or corrective action as necessary.
Enforces adherence to the Company's standards of dress and appearance.
Works with Director of Rooms to constantly improve hotel curb appeal, lobby presentation and arrival/departure experience.
Maintains on-going communication with the Housekeeping Department on all Housekeeping/Front Office matters, the Controller on all Accounting/Front Office issues, and all other departments as needed.
Provides timely weekly work schedules, posted at least three (3) days before the start of the new work week.
Must be able to cover shifts as needed for any Front Office position due to call offs, or being short staffed.
Recruits, selects, and retains quality Front Office staff, including Front Desk, Night Audit, and Valet/Bellmen staff.
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
Strong customer-relation skills with a total commitment to guest satisfaction.
Must be a people-person who thrives on public contact.
Ability to deal with guests when they are angry or upset.
Professional appearance and mannerism.
Knowledge of computer keyboard and printer operation.
Ability to input information accurately and efficiently into computer systems.
Ability to work quickly and thoroughly when under pressure.
Knowledge of hotel facilities and features.
Ability to attend to more than one task at a time.
Ability to maintain excellent attendance and punctuality.
Knowledge of surrounding communities.
Knowledge of LightSpeed, GXP, Birchstreet and Hotel Effectiveness is preferred, not required.
Experience:
Customer Service required, minimum 5 years.
Previous Hotel Front Office experience required, minimum 3 years.
Previous Hotel Supervisor experience required, minimum 2 years.
Previous Marriott experience preferred.
PHYSICAL DEMANDS:
Ability to stand for a long period of time, stoop, bend, and lift items weighing up to 50 pounds.
AVAILABILITY:
Open Availability required.
This is not a set schedule position, must be available to work mornings, nights, night audit, mid shifts and be available on weekends and Holidays.
y Hospitality is looking for a full-time Front Office Manager to join our team.
We are a small business with a lot of potential.
Job Summary The Front Office Manager is responsible for the day-to-day operations of the front desk and guest services departments.
This position will assist in the development of staff and provide support to the operations team as needed.
The ideal candidate will have excellent customer service skills, a positive attitude, and a willingness to learn and grow within the company.
Essential Duties and Responsibilities Manage phone lines, greet guests, check in guests, answer phones, etc.
Manage office supplies and orderings Manage office equipment (phones, printers, etc.
)and maintain equipment in good working order.
Maintain office cleanliness and organize all supplies according to company policies.
Provide administrative support to various departments as needed.
Maintain accurate and complete records of staff performance and productivity.
Oversee office staff training and development programs.
Perform other duties as assigned by management or supervisor.
Required Skills Excellent verbal and written communication skills.
This position requires frequent phone communication with guests, vendors, etc.
The ability to write reports accurately and concisely.
The ability to speak with customers in a friendly manner that conveys information effectively is essential.
The ability to manage time efficiently while working closely with other staff members is also critical.
Excellent organizational skills are necessary for this position as well as the ability to prioritize tasks effectively when dealing with multiple projects at any given time.
The ability to multitask effectively is necessary for this position.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required for this position as well as the ability to learn new software programs quickly as needed for this position.
This includes but not limited to WordPerfect, Publisher, Access, Power Point and Powerpoint software programs.
Knowledge of Powerpoint is a plus but not required for this position.
Knowledge of Powerpoint Presentations is a plus but not required for this position.
Knowledge of Powerpoint Presentations is a plus but not required for this position but not required for this position either.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Free parking Health insurance Paid time off Referral program Vision insurance Schedule:
Day shift Evening shift Holidays Morning shift Work setting:
In-person
Experience:
Hotel
Experience:
3 years (Required) Work Location:
In person Handles guest communications pre-arrival through departure, guestVoice scores, the tracking of service issue, resolves guest related issues, delivers exceptional personalized services.
Responsible for the financial performance of the Front Office and Valet/Parking.
Represents property management in resolving any guest related situation.
Manages the flow of questions and directs guests within the lobby.
Analyzes arrivals reports minimum 3 days out and research about upcoming guests.
Coordinates and champions Elite Appreciation initiatives for Marriott BonVoy members.
Improves service by communicating preferences of hotel guests.
Partners with other departments in ensuring that these preferences are met.
Able to cover Front Desk, Night Audit, and Valet/Bellman Shifts as necessary.
Responsible for creating and maintaining Front Office SOP's.
Supports Front Desk day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
Serves as a leader in displaying outstanding hospitality skills and sets a positive example for guest relations.
Responsible for ordering front office supplies and maintaining an accurate inventory.
Responds to and handles guest problems and complaints.
Responsible for maintaining Quality of the hotel through Marriott's' Brand Standards and maintaining compliance with BSA's Mobile / GXP Metrics.
Develops added value customer service programs.
Empowers associates to provide excellent customer service.
Provides immediate assistance to guests as requested.
Ensures associates understand customer service expectations and parameters.
Responsible for the development and implementation of corrective action plans to improve guest satisfaction.
Trains each Front Desk to deliver efficient, excellent service to customers and guests.
Ensures Associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Audits all work for accuracy and consistency on a regular basis.
Maintains high standards of each Associate's work performance through continual monitoring, the issuing of evaluations, and performance improvement plans, coaching or corrective action as necessary.
Enforces adherence to the Company's standards of dress and appearance.
Works with Director of Rooms to constantly improve hotel curb appeal, lobby presentation and arrival/departure experience.
Maintains on-going communication with the Housekeeping Department on all Housekeeping/Front Office matters, the Controller on all Accounting/Front Office issues, and all other departments as needed.
Provides timely weekly work schedules, posted at least three (3) days before the start of the new work week.
Must be able to cover shifts as needed for any Front Office position due to call offs, or being short staffed.
Recruits, selects, and retains quality Front Office staff, including Front Desk, Night Audit, and Valet/Bellmen staff.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
Strong customer-relation skills with a total commitment to guest satisfaction.
Must be a people-person who thrives on public contact.
Ability to deal with guests when they are angry or upset.
Professional appearance and mannerism.
Knowledge of computer keyboard and printer operation.
Ability to input information accurately and efficiently into computer systems.
Ability to work quickly and thoroughly when under pressure.
Knowledge of hotel facilities and features.
Ability to attend to more than one task at a time.
Ability to maintain excellent attendance and punctuality.
Knowledge of surrounding communities.
Knowledge of LightSpeed, GXP, Birchstreet and Hotel Effectiveness is preferred, not required.
Customer Service required, minimum 5 years.
Previous Hotel Front Office experience required, minimum 3 years.
Previous Hotel Supervisor experience required, minimum 2 years.
Previous Marriott experience preferred.
Ability to stand for a long period of time, stoop, bend, and lift items weighing up to 50 pounds.
Open Availability required.
This is not a set schedule position, must be available to work mornings, nights, night audit, mid shifts and be available on weekends and Holidays.
y Hospitality is looking for a full-time Front Office Manager to join our team.
We are a small business with a lot of potential.
Manage phone lines, greet guests, check in guests, answer phones, etc.
Manage office supplies and orderings Manage office equipment (phones, printers, etc.
)and maintain equipment in good working order.
Maintain office cleanliness and organize all supplies according to company policies.
Provide administrative support to various departments as needed.
Maintain accurate and complete records of staff performance and productivity.
Oversee office staff training and development programs.
Perform other duties as assigned by management or supervisor.
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Free parking Health insurance Paid time off Referral program Vision insurance Day shift Evening shift Holidays Morning shift In-person Hotel
Experience:
3 years (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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