IT Service Desk Analyst (Afterhours)
3.
4 Quick Apply Full-time 3 hours ago Full Job Description Job description Buchanan Technologies is continuing to grow, and we currently have multiple full-time Service Desk Analyst opportunities on site in Grapevine, Texas Shift:
Various coverage needed; flexibility with workdays/hours is desired.
Basic Function:
The help desk analyst would resolve entry-level IT matters over phone, email and chat.
Essential Job
Responsibilities:
Provides Tier 1 support primarily, and as needed and assigned Tier 2 support Receives and responds to user requests, providing users with technical support and resolving routine problems concerning information and voice systems related issues and other information Receives and coordinates, as needed, all levels of technical questions from users Documents all user requests and enters status data from user calls into the Help Desk application; writes regular reports Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request Installs software, hardware, and peripheral components Creates packages for quick install of all applications Maintains desktop hardware and peripherals inventory within the asset management system Installs, maintains, coordinates telecommunications and server hardware installation and configuration under close supervision Maintains physical security and logical security accounts for assigned systems Monitors and resolves entry-level issues relating to systems, network, and security Performs entry-level remedial actions to correct problems Writes clear, concise, and accurate procedural documentation, provides basic training to users on new company-provided product releases and new products Relocates technical equipment to and from an assigned location Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.
Experience:
A minimum of two years of related work experience is required.
Education:
A minimum of a High School Diploma or equivalent is required.
Required Skills:
Basic computer skills, decision-making, analytical, problem solving and interpersonal skills.
Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication.
Preferred Skills:
Special training in A
and Network
or MCDST, MCP, and HDI are preferred.
Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics.
In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Types:
Full-time, Permanent Pay:
$32,032.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
1 year Schedule:
Evening shift Night shift Weekdays Weekend availability
Experience:
IT:
1 year (Required) Customer service:
1 year (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Quick Apply Full-time 3 hours ago Full Job Description Job description Buchanan Technologies is continuing to grow, and we currently have multiple full-time Service Desk Analyst opportunities on site in Grapevine, Texas Shift:
Various coverage needed; flexibility with workdays/hours is desired.
Basic Function:
The help desk analyst would resolve entry-level IT matters over phone, email and chat.
Essential Job
Responsibilities:
Provides Tier 1 support primarily, and as needed and assigned Tier 2 support Receives and responds to user requests, providing users with technical support and resolving routine problems concerning information and voice systems related issues and other information Receives and coordinates, as needed, all levels of technical questions from users Documents all user requests and enters status data from user calls into the Help Desk application; writes regular reports Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request Installs software, hardware, and peripheral components Creates packages for quick install of all applications Maintains desktop hardware and peripherals inventory within the asset management system Installs, maintains, coordinates telecommunications and server hardware installation and configuration under close supervision Maintains physical security and logical security accounts for assigned systems Monitors and resolves entry-level issues relating to systems, network, and security Performs entry-level remedial actions to correct problems Writes clear, concise, and accurate procedural documentation, provides basic training to users on new company-provided product releases and new products Relocates technical equipment to and from an assigned location Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.
Experience:
A minimum of two years of related work experience is required.
Education:
A minimum of a High School Diploma or equivalent is required.
Required Skills:
Basic computer skills, decision-making, analytical, problem solving and interpersonal skills.
Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication.
Preferred Skills:
Special training in A
and Network
or MCDST, MCP, and HDI are preferred.
Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics.
In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Types:
Full-time, Permanent Pay:
$32,032.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
1 year Schedule:
Evening shift Night shift Weekdays Weekend availability
Experience:
IT:
1 year (Required) Customer service:
1 year (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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